Friday, June 15, 2018

Aggressive and Assertive Communication. Assertive Communication is by far the most useful style of communication.

Assertiveness Is A Powerful Emotional Intelligence 

Assertive Communication is a useful skill in all types of communication. There are four common styles of communication: Passive, Passive Aggressive, 

According to Steven Stein and Howard E.  Book in The EQ Edge, “Assertiveness involves the ability to communicate clearly, specifically, and unambiguously, while at the same time being sensitive to the needs of other and their response in a particular encounter”.

In my Emotional Intelligence Coaching with “disruptive physicians” as well as physician leadership, I encourage physician clients to use assertive communication in interactions with colleagues, ancillary staff as well as patients.

This week, I received a letter from a Presiding Judge of The Superior of California responding to an assertive compliant that I made regarding my position as the Official Vendor for training, selecting and monitoring Certified Anger Management Providers for Court mandated clients. My assertiveness got the response that I needed.

Like all other Emotional Intelligence Skills, motivation to change must be coupled with practicing daily exercises in skill enhancement for the skills selected by the client for skill enhancement success.

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