Monday, February 28, 2011
Sunday, February 27, 2011
Saturday, February 26, 2011
Executive Coaching/Anger Management for "disruptive physicians" is skill focused
In contrast to Personal/Life Coaching or Psychotherapy, the major appeal of Executive Coaching rests on the perception that coaching is a powerful and highly effective approach to productivity and leadership excellence and that it is a relatively brief and cost effective alternative to psychotherapy or traditional training.
Coaching for "disruptive physicians" is truly in its' infancy having been established in response to the 2008 Sentinel Alert by the Joint Commission on the Accreditation of Health Care Organizations relative to physicians whose demeanor and behavior demonstrate problems in self-control, self-awareness, social awareness and relationship management as well as assertive communication and empathy.
Skill focused coaching is both a process and method for developing or enhancing technical, operational, analytic, relational, strategic, or self-management skills that occurs within a collaborative relationship with a coach. The goals are to reverse a skill deficit like anger management, empathy or stress management.
For "disruptive physicians" skill focused coaching is the primary or only agenda. Below is a list of some of the targets of Executive Coaching/Anger Management for physicians:
· Self-awareness
· Active listening: empathy
· Assertive communication
· Two - way communication
· Increased decisiveness
· Becoming less dominating
· Enhanced people skills
· Improve stress management
· Work stress management
· Conflict management and resolution
This type of coaching begins with a comprehensive Emotional Intelligence Assessment, includes client workbooks, DVDs, CDs, and practice exercises as well as aftercare and Post Tests.
The Organizational Development Departments of two major health care chains are conducting a longitudinal study on the effectiveness of this coaching model.
In summary, Executive Coaching/Anger Management for "disruptive physicians" is a skill-focused intervention with specific targets for enhancement consistent with the deficits that are determine by the initial assessment. Finally, although the demographics are represent a tiny fraction of the workforce, it is nevertheless a major step in violence prevention in the workplace.
George Anderson, MSW, BCD, LCSW, CEAP
Diplomate, American Association of Anger Management Providers
Friday, February 25, 2011
Thursday, February 24, 2011
Wednesday, February 23, 2011
Tuesday, February 22, 2011
Monday, February 21, 2011
Sunday, February 20, 2011
Disruptive Physician Mandate Creates Problems for Healthcare Organizations
Summary: The lack of clear definitions of what "disruptive behavior" is making it difficult to implement this new mandate.
Physician Well-Being Committees nationwide are struggling to implement the January 2009 Sentinel Alert relative to mandated intervention for “disruptive physicians”. Part of the confusion is related to the lack of clear distinctions between physicians who are impaired and those who are “disruptive”. Psychiatric impairment is a defined medical disability. The new “disruptive physician” category is actually purposeful bad behavior rather than a pathological condition. Anger is not a mental or nervous disorder and is not listed in the DSM-IV.
Unfortunately, there are some unscrupulous substance abuse providers who are claiming that “disruptive physicians” are actually addicted to anger and therefore should be diagnosed as rageaholics and treated like any other addict.
What is disruptive physician behavior?
According to Kimberly Ware, Esq., “A single occurrence and/or pattern, of overt and/or passive conduct that is (or is reasonably likely to be) detrimental to patient safely and/or to the delivery of patient care.” More specifically, verbal or non-verbal communication that is demeaning, hostile, aggressive or passive aggressive and is designed to intimidate or control the actions of others is likely to be considered disruptive.
Some examples of obvert behavior include:
• Throwing objects in the operating room
• Yelling, put downs or name calling
• Verbal abuse
• Threats
• Intimidation
• Retaliation
Example of passive or subtle disruptive behavior:
• Failure to respond to pages or requests for medication orders
• Withholding information or help
• Disrespectful gestures
• Unreasonable orders or demands
What are the most appropriate intervention resources for “disruptive physicians”?
A careful examination of the behaviors that are considered “disruptive” are no different than those behaviors which create a hostile work environment or are the subject of criminal prosecution such are road rage, simple battery, desk rage, verbal abuse or other forms of person or property directed aggression or violence.
In summary, inappropriate public displays of anger generally subject the perpetrators to prosecution and mandated classes in Anger Management or Coaching for Civility.
The three most widely recognized resources for “disruptive physicians” in the U.S. are:
• The PACE Anger Management Program for Physicians at the University of California School of Medicine at San Diego
• The Distressed Physician Program at Vanderbilt University School of Medicine in Nashville, Tennessee
• The Anderson & Anderson Emotional Intelligence/Anger Management Coaching Program for "disruptive physicians" in Los Angeles, California.
These three programs were designed specifically for physicians in need of skills in recognizing and managing stress, recognizing and managing anger, increasing emotional intelligence/empathy and mastering assertive communication. All of these programs are based on skill enhancement in Emotional Intelligence rather than Psychotherapy or Substance Abuse Treatment.
Saturday, February 19, 2011
World Class Anger Management at Anderson & Anderson
All of us are under more stress, anxiety and tension today than ever before. Therefore it should come as no surprise that we feel like we are reaching the breaking point in situations that are frustrating or unfair. To help boost our coping skills, we feel it is important to offer this essential and empowering training that has helped so many develop the tools to control emotions while dealing with the stresses of everyday life. While we often cannot change the obstacles that arouse negative feelings, but we can teach you coping skills to lead a healthier lifestyle. Using valuable teaching tools from the industry including BarOn EQ assessment and established Anderson & Anderson training workbooks, we can ensure that your program will encompasses the best curriculum in use today.
Anderson & Anderson is the largest provider of Certified Anger Management Facilitator training in the world. The Anderson & Anderson model of anger management is the most effective and most widely recognized curriculum in the world. We currently have Certified Anger Management Facilitators in the United States, Canada, Guam, South Africa, Bermuda, Mexico, Cayman Islands, England, the Philippines and Italy. The Anderson & Anderson adolescent and adult curriculum is now available in Spanish, English and Chinese. The Anderson & Anderson Executive Coaching/Anger Management Program for "disruptive physicians" is the largest in the nation.
This Curriculum has been reviewed locally, nationally and internationally, and has been featured on NBC’s Starting Over, NPR, and KCAL’s 9 on The Town, Chicago Tribune, London Sunday Times, New York Times, Baltimore Sun News, Toronto Star News, ESPN, San Jose Mercury News, Cover, Los Angeles Times Magazine, Wall Street Journal, Entertainment Weekly, Patient/Doctor Journal as well as the BBC.
On-site workshops or presentations regarding anger management, civility, disruptive physician behavior or emotional intelligence are now available nationwide for businesses and health care organizations of all sizes. These trainings are available in half-day or full-day format. Workshops are developed to meet the specific needs of the audience. Generally, each workshop will begin with an Emotional Intelligence Assessment. This assessment is a Map that provides a baseline of the participant’s level of functioning in recognizing and managing anger, stress, communication and emotional intelligence. A fifth category is motivation to change. Feedback regarding the results of this assessment is given in a group format while preserving confidentiality.
Workshops involve formal presentations, and questions. A copy of the popular Anderson & Anderson workbook, Gaining Control of Ourselves or The Practice of Control is included in all workshops along with Tips for Managing Anger.
In response to the need for a one on one individualized and sensitive intervention coaching model for “disruptive physicians, Attorneys and High Profile Clients Anderson & Anderson offers a twelve-hour coaching program with 6 months of aftercare for “disruptive physicians and High Profile Clients. This course is available at our Brentwood (L.A.) California office or on-site seven days a week anywhere in the United States. The Anderson & Anderson Executive Coaching/Anger Management Program is the largest and most respected specialized intervention program for “disruptive physicians” in the nation. This program was developed in conjunction with physicians from Tenet Healthcare of Dallas, Texas. This curriculum is based on emotional intelligence skill enhancement in Self-Awareness, Self-Control, Social Awareness and Relationship Management. There are no stigmas attached.
No other Executive Coaching/Anger Management provider anywhere is authorized to use the Anderson & Anderson Executive Coaching Curriculum.
Friday, February 18, 2011
Thursday, February 17, 2011
AIM Anger Management Institute Presents George Anderson
| Three Day Live Anger Management Facilitator Training Los Angeles, CA, March 16, 17, & 18, 2011 | ||||||
| | April 27,28,29, 2011 8:30 AM – 4:30 PM
(310) 207-3591 AMI Anger Management Institute 247 4th Street Oakland, CA 94607 Telephone: 510-393-0250
Cost: $500.00 per day includes client workbook, facilitator guide, and certification. | Three Day Live Anger Management Facilitator Training Anger Management Institute Presents Anger Management Guru: George Anderson, BCD, LCSW, CAMF Approved for 8 CEU’s by CAADAC (#2n96-341-0805), BBS (#PCE60), CAADE (#CP40-793-C-1009), TCBAP, and the CA. Board of Corrections The Anderson & Anderson model of anger management is the most effective and widely recognized curriculum in the world. This model, which has been featured in Los Angeles Times Magazine, focuses on enhancing emotional intelligence and assertive communication while introducing behavior strategies for identifying and managing anger and stress. Our certification training and approved provider list are the industry standards and dominate the internet. The First day of training will focus on Adolescent Anger Management and will use the Anderson workbook “Controlling Ourselves” as the text. A demonstration and discussion of the Pre and Post Test will be conducted. This one-day training is designed for Nurses, School Counselors/Psychologists, Substance Abuse Counselors, Case Managers, HR Managers, Clinicians, Probation Officers, as well as staff from group homes, and agencies serving families and youth. This curriculum is currently being used in school districts in Los Angeles, Oakland, Sacramento, Concord and San Diego, as well as school districts in Texas and Louisiana. In addition, probation departments in Arizona, Kansas, California and Texas use this model. On the Second day, Adult Anger Management will be examined. A demonstration of the Pre and Post Test will be conducted with a discussion of its usefulness. “Gaining Control of Ourselves,” in conjunction with experiential exercises and videos, will be used to initiate the participants to this intervention. Most major corporations have accepted this model for use by H.R. and EAP Managers. The Third day of Training is Organizational Emotional Intelligence/Anger Management. This training is designed to prepare the participant to offer workshops or presentations regarding anger management, civility or emotional intelligence a small group format. This is rapidly becoming one of the most requested interventions in anger management. This training has been conducted for Kaiser Permanente of Southern California the Riverside County Medical Association as well as the Illinois State Bar Association. Participants who attend all three days of this training will receive a free CD containing a 16 hour course on Motivational Interviewing. This in addition to the above three days will give the participant the required 40 hours of Facilitator Certification Training. Each training day counts for 8 of the total of 40 hours required for Certification. **This training is also available through our online course. Please click here for more information. | | |||
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Wednesday, February 16, 2011
2011 Anger Management Provider Court List For California
For many years, Anderson & Anderson has provided all California Superior Courts in Los Angeles County with an updated list of Certified Anger Management Facilitators. We are excited to announce that we have been asked to expand this list to include all Certified Anger Management Facilitators for use in all of California Superior Courts.
If you are a Certified Anger Management Facilitator and would like to be placed on this list, please contact Lori Bordenave at 310-207-3591
Tuesday, February 15, 2011
New On-line CEU Training at Anderson & Anderson
Advanced Adult Anger Management Training CEUAdvanced Adult Anger Management Intervention This 8 hour On-line course includes the latest techniques in Anger Management Group Facilitation... |
Monday, February 14, 2011
Sunday, February 13, 2011
Anderson & Anderson Victim of Fraud in Texas
Texas based Homeland Crises Institute claims to Certify Providers in the Anderson & Anderson Anger Management the Anderson & Anderson Model. Today, we reported this fraud to Texas State Attorneys’ Office as well as the National Association of Social Workers, Texas Chapter and the Board of Social Work Examiners as well as the Board of Licensed Professional Examines.
Our Cease and Desist Letters is listed here:
Anderson & Anderson,APC
12301 Wilshire Blvd.
Suite 418
Los Angeles, CA. 90025
February 13,2011
Cease And Desist Letter
Dear Director of Training,
It has come to my attention that Homeland Crisis Institute is making fraudulent claims of being authorized to offer Anger Management Facilitator Certification in the Anderson & Anderson Anger Management Curriculum for Adults and Adolescent. Homeland Crisis Institute has infringed our copy write by lifting the description of our training and pasting this information on your website.
This appears on your website:
This WEB SITE IS FOR CFMI MEMBERS ONLY!. Homeland Crisis Institute is the only official crisis training Institute for the members of Chaplain Fellowship Ministries. Homeland Crisis Institute is an official continuing education provider for the following. The Texas State Board of Social Work Examiners, The Texas State Board of Examiners of Professional Counselors and the Texas State Board of Examiners of Marriage and Family Therapists . Nonmembers need not request these course, they are for CFMI members only!
Homeland Crisis Institute and Chaplain Fellowship Ministries uses the Anderson & Anderson anger management model for training our members in Anger Management Skills Training. The Anderson & Anderson anger management model has been overwhelmingly successful in illuminating how and why anger can control our lives and ways in which to reduce and redirect stress and tension that results in overtly aggressive behaviors. This course comes with the following training materials, also included are example forms for court ordered anger management.
1. ADULT WORKBOOK -GAINING CINTROL OF OURSELVES: Gaining control of ourselves is a complete guide that focuses on the causes of anger and provides alternatives to violent outbursts and abusive behavior through educational lessons that challenge old and inappropriate ways of expressing anger. The lessons in this workbook enable readers to understand the signs and signals that lead them to anger and supplies usable techniques to dissipate that anger before it gets out of control. This workbook can be used for helping professionals that seek to assist their clients in managing their levels of anger and stress.
2. ADOLESCENT WORKBOOK: The adolescent workbook in anger management can be used by individuals for self-help, as the basis for psycho-educational anger management groups, or as a tool in individual therapy. This book uses graphics and “teen language” to help adolescents identify with the material. Strongly anchored in anger management basics, it helps group facilitators stay focused on practical solutions for dealing with anger and avoiding detours. It presents fundamental information about managing anger and stress, developing emotional intelligence, and communicating more effectively. As a workbook, it contains a variety of inventories, exercises, reviews, and logs to help individuals develop alternatives to aggressive behavior. Originally developed for court mandated participants, this workbook enable readers to understand the signs and signals that lead them to anger. It supplies useful techniques to dissipate that anger before it gets out of control.
3. FACILITATOR GUIDE: This facilitators’ guide to the successful Anderson & Anderson anger management courses contains sample lesson plans, marketing information, and an extensive discussion of group dynamics and facilitation. It is designed for use with the controlling ourselves adolescent workbook and the gaining control of ourselves adult workbook.
Your organization is now nor have you every been authorized to offer the training described above.
We demand that any mention of Anderson & Anderson, our training or text lifted from our website be removed from you advertising and website within two weeks or we will precede with legal action.
A copy of this demand is being sent to the Texas Attorney General, The Texas Board of Social Work Examiners, Texas Chapter of the National Association of Social Workers as well as The Texas State Board of Examiners of Professional Counselors and the Texas State Board of Examiners of Marriage and Family Therapists.
Sincerely Yours,
George Anderson, CEO
Anderson & Anderson, APC
http://www.dshs.state.tx.us/socialwork/sw_contact.shtm
https://www.oag.state.tx.us/consumer/complain.shtml
lpc@dshs.state.tx.us
Saturday, February 12, 2011
Thursday, February 10, 2011
Wednesday, February 9, 2011
Tuesday, February 8, 2011
Monday, February 7, 2011
Anderson & Anderson 40-Hour Certified Facilitator Training is Now On-Line: Delta Airlines To Train Customer Service Staff In ...
Anderson & Anderson 40-Hour Certified Facilitator Training is Now On-Line: Delta Airlines To Train Customer Service Staff In ...: "Delta Airlines To Train Customer Service Staff In Emotional Intelligence - Topix"
2011 Approved Provider List of Resources for "Disruptive Physicians"
Healthcare organizations nationwide, through their Physician Well-Being Committees and Credentialing Committees, are searching for appropriate resources to refer physicians who are exhibiting “disruptive behavior” at work. Unfortunately, the needed missing link is a directory or list of approved programs designed exclusively to address this issue.
Doctors are a highly trusted and valued group of professionals in all cultures. They enjoy social respect, but also have significant social responsibilities. Doctors who fail to maintain professional standards and conduct cause social concern, because they may do harm to patients, if their performance is poor.
The loss of a doctor has effects on service provision, and may be expensive to health care providers. Doctors may fail to perform well for a number of reasons. Stress related problems, depression and substance abuse are known to be more common among doctors than other similar professional groups.
One particular manifestation of poor performance has been described as “disruptive” behavior or unprofessional conduct. These are situations where physicians are unhelpful, rude, or even abusive. Intimidating and disruptive behaviors can foster medical errors, contribute to poor patient satisfaction, increase the cost of care, and cause qualified clinicians, administrators and managers to seek new positions in more professional environments. Safety and quality of patient care is dependent on teamwork and communication. To assure quality and to promote a culture of safety, health care organizations must address the problem of behaviors that threaten the performance of the health care team.
Below is a list of established organizations that provide JCAHO Consistent assessment, intervention and monitoring of “disruptive physicians”.
Program for Distressed Physicians (Vanderbilt University)
The Center for Professional Health offers a three-day continuing medical education course (CME) to address the specific needs of physicians whose workplace behavior has become problematic. This course combines didactic presentations, role-play with focused feedback, group feedback from peers and colleagues, plus review of workplace/family complaints. Participants will receive training in alternative behaviors and explore cognitive distortions that relate to their problems. The course will focus on the problems identified by specific complaints. The solutions are reinforced by role-play, feedback, testing and group accountability. An appropriate referral to this course would follow an assessment and evaluation to rule out medical and psychiatric problems. Contact William Swiggart for details.
The three-day Continuing Medical Education course follows an assessment. The course fee is $4000, which includes three follow-up group sessions with course participants facilitated by course faculty. Vanderbilt University School of Medicine is accredited by the Accreditation Council for CME to sponsor continuing medical education for physicians.
For more details and explanations of course material and assessments contact: William Swiggart, M.S., L.P.C. Training Director, The Center for Professional Health 1107 Oxford House Nashville, TN 37232 - 4300 Tel: 615-936-0678; E-mail: CPH@Vanderbilt.edu or william.swiggart@vanderbilt.edu
Anger Management for Healthcare Professionals Program (UCSD)
This course is designed to help those physicians and healthcare providers who have contributed to a disruptive working environment by way of inappropriate expression of anger. Conflict, stress and disruption in the hospital and clinic setting create low morale, heightened rates of staff turnover, and patient safety concerns. The Anger Management for Healthcare Professionals program is a small, (6-8 participants), intensive and highly interactive three-day course taught by UCSD faculty from the Department of Psychiatry. Participant coursework in the form of self-reported inventories of mood and interpersonal conflict as well as reading is required.
The objectives and goals of this course include: Aiding participants to identify triggers in the workplace leading to disruptive behavior. Didactic instruction providing constructive tools and strategies to aid in diffusing and managing anger and conflict in an appropriate and professional manner including: Increasing Emotional Intelligence Empathy Training Transforming conflict into cooperation, practicing both behavioral and cognitive strategies, including coping mechanisms, leading to healthier communication and interactions in the healthcare environment. Developing a personalized plan of action (Commitment to Change) PACE provides a dynamic training program that offers professionals an opportunity to obtain educational information and personalized assessment in a highly sensitive, supportive and confidential environment away from the workplace. Participants who successfully complete the course receive 30.5 CME Category one credits.
UCSD PACE Program 1899 McKee Street, Ste 126 San Diego, CA 92110; E-mail: ucpace@ucsd.edu
Anderson & Anderson Executive Coaching/Anger Management for Disruptive Physicians
In response to the need for a one on one individualized and sensitive intervention coaching model for physicians, Anderson & Anderson is now offering a twelve-hour intensive coaching program with 6 months of aftercare for “disruptive physicians”. This course is available at our Brentwood, California office or on-site seven days a week anywhere in the United States. The Anderson & Anderson Executive Coaching/Anger Management Program™ is listed in the Directory of Physician Assessment and Remedial Education Programs, Federation of State Medical Boards. George Anderson is a frequent presenter on Emotional Intelligence for Disruptive Physicians at Physician Well-Being Conferences throughout the country.
No other anger management provider is authorized to use this model. Components of the course include: Comprehensive non-psychiatric Emotional Intelligence Assessments are given at the initial contact, focusing on the participant’s level of functioning in Self-awareness, Self-control, Social awareness and Relationship management .We do not provide psychological testing, nor is our intervention considered counseling or psychotherapy. Therefore, there are no stigmas attached. ”The Practice of Control”, the new Anderson & Anderson Physician client workbook, includes didactic information and exercises focusing on enhancing emotional intelligence, improving assertive communication, as well as behavioral strategies for recognizing and managing anger and stress. A Complimentary copy of “Gaining Control of Ourselves” DVD along with “Styles of Communication” and “A Day without Stress” are two power DVDs that are also complimentary.
A Post-test at completion is designed to determine the level of change during the course. Bi monthly follow-up sessions are provided for a six-month period when needed. Our services are provided with the utmost in confidentiality for all participants.
Anderson & Anderson is the Preferred Provider for Kaiser Permanente Health Maintenance Organization of Southern California.
Anderson & Anderson® Executive Coaching/Anger Management Program
12301 Wilshire Blvd. Suite 418
Los Angeles, CA 90025
Phone:310-207-3591
Website: www.andersonservices.com
Friday, February 4, 2011
Wednesday, February 2, 2011
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