Diffusing Anger in Others - Helpstartshere.org

Diffusing Anger in Others - Helpstartshere.org: By George Anderson, MSW, BCD   Introduction Anger and aggression are often the product of frustration and a feeling of powerlessness. Listening is the most important skill in defusing anger. Do not attempt to reason with a person in the midst of irrational anger. Listening with your heart means trying to determine how the other...