Emotional Intelligence For Mediators

“James Duffy published a valuable piece in 2010 probing the value of emotional intelligence for mediation practice. Emotional intelligence (EI) is an established conceptual framework for harnessing the impact of mediator’s emotions in a purposive and positive way in practice. What is EI? It is a conceptual framework emanating from positive psychology and made popular by the work of Dan Goleman. EI emphasizes reflective practice in relation to the emotional dimensions of intra and interpersonal experience.”https://adrresearch.net/2016/01/31/emotional-intelligence-in-mediation-practice/

Mediators who are trained in Emotional Intelligence Coaching are more likely to be able to use their own emotions as a tool for connecting with clients. In mediation, it is helpful to use EQ-i-2.0 Assessments as a guide to identify the emotional intelligence competencies in which the clients may score in the low or deficit range as well as the scales in which the excel. 

In practice, it is common to find that clients who experience difficulties in resolving conflicts with others also tend to score low in Emotional Self-Awareness, Assertiveness, Empathy, Problem Solving, Reality Testing, Impulse Control or Flexibility. Each of these scales can be the focus of the mediation and serve as the development or enhancement of Emotional Intelligence skills that are useful in all interpersonal relationships.