Increase your income in 2016 by adding Anger Management Coaching to your practice

2015 was an awesome year for growth and income at Anderson & Anderson, APC. The key to our growth was the remarkable success of our Emotional Intelligence Coaching curriculum for anger management, stress management, self-awareness and relationship management. Click here to learn about our February Certification training in Los Angeles: http://andersonservices.com/services/seminar-schedule/

This small, intimate training will be held at the home of George and Nancy Anderson in Brentwood.

Everyone who attends this three-day training will receive free membership in the American Association of Anger Management Providers: http://www.aaamp.org

The AAAMP is the official voice for professional providers of emotional intelligence/anger management. This is excellent for marketing your practice.

The Anderson & Anderson, APC Anger Management Curriculum uses emotional intelligence as the core of our intervention. The EQ-i-2.0 Assessment is used as a Pre and Post Assessment along with client workbooks, a facilitator, DVDs and ancillary training material. Click here for a sample of the assessment: http://www.andersonservices.com/blog/wp-content/uploads/2013/04/Jane_Doe_EQi2_Sample_Report_Client.pdf

Certified Anger Management Facilitators (CAMF) are trained to provide coaching or classes in anger management, stress management, communication and emotional intelligence. For more information or to enroll in the February training, click here: http://shop.andersonservices.com/livetraining.aspx

George Anderson, MSW, LCSW, CAMF, BCD

https://www.linkedin.com/pulse/anger-management-guru-finds-growing-business-among-george

Emotional Intelligence Coaching vs. Classes for Disruptive Physicians

The enormous stresses on todays physicians has lead to a dramatic increase in stress related disorders including "disruptive behavior" and burnout. Currently, two of the oldest providers of mandated interventions for physicians both offer two or three day Continuing Medical Education Courses in a small group format for disruptive behavior. The Distressed Physician Program is offered at Vanderbilt University School of Medicine http://www.mc.vanderbilt.edu/root/vumc.php?site=cph&doc=4253

and the PACE Anger Management Program for Professionals is offered by the University of California School of Medicine at San Diego http://www.paceprogram.ucsd.edu .

Physicians are reluctant to participate in groups or classes for sensitive issues such as "disruptive behavior" or burnout and are more comfortable pursuing individual coaching sessions on-site or at the offices of Anderson & Anderson, APC in Los Angeles. http://andersonservices.com/services/disruptive-physicians/.

One of the fundamental choices available to physician coaching clients is one-on-one coaching versus a small group course. There are many differences between these types of coaching and in the type of experiences you will have with each. However, both types of interventions have a lot to offer; the choice should be made on where you will get the maximum benefit and offers the best learning experience.

What Individual Coaching for Physicians and High Profile Clients Offer

Individual coaching is based around a strong relationship between the coach and the individual, and demands a strong interaction between both parties. It includes a great deal of “face time,” often in both the office and via phone contacts. The complete experience is very much a free flow of information to and skill enhancement exercises for the individual. The coaching is focused on the participants needs. Confidentiality is considered to be more secure in individual coaching than any type of group intervention.

At times the individual coaching experience can seem a little overwhelming because the attention of the coach is fixed firmly on the client but this is what’s needed for the end result to fully develop skills sets in self-aware, self-control, social awareness and relationship management. These are the core topics of coaching for disruptive behavior.

Emotional Intelligence Including 360 Degree Assessments Increases RIO

Another way to track the benefits (or lack thereof) associated with coaching is through the use of assessments. Assessments conducted at the beginning of a coaching program help focus the goal-setting process, and readministering the same assessment at the completion of the coaching can determine the extent to which progress was made.

Three-hundred-and-sixty-degree feedback, for example, has become almost synonymous with coaching programs. Assessments that compare self-perceptions and the perceptions of others can provide invaluable information for the employee who needs a better understanding of how his or her behavior affects others (Nowack, 2007). http://andersonservices.com/wp-content/uploads/2015/12/EQ360-2.0-Feedback_Standard_Client.pdf

Continuing Medical Education Classes and Its Benefits

Conversely the use of classes offers a very different experience. Joining a small class allows each individual to share his or her experience. And while the techniques and tools used by most trainers will be very similar, individuals not only are aware of how the training affects them; they also get to see how it’s affecting other class members. Role playing and peer-supported learning has a number of benefits; it provides a less pressured environment and the group often becomes an extended support network to reinforce the lessons and tools first introduced by the trainer. Confidentiality in groups is perceived to be less secure especially among well-known surgeons and Medical School Professors.

In conclusion, Well-Being Committees and administrators who mandate or refer physicians, and high profile clients to mandated coaching should be aware of the concern of those who are candidates for coaching. Individual vs. small group classes should be carefully explored with the participants before the referral is made. In addition, pre and post assessments add to a program’s credibility.

County, State and National Medical Associations are beginning to recommend legitimate, trained professional providers of Emotional Intelligence Coaching for "disruptive behavior" rather than counseling, psychotherapy or classes.

George Anderson, MSW, LCSW, BCD, CAMF

Anderson & Anderson, APC: www.andersonservices.com

The 360 degree EQ-i-Assessment is now a part of both physician coaching programs at Anderson & Anderson

The two physican coaching programs at Anderson & Anderson, APC is now routinely providing this awsome instrument in our Physican Leadership as well as our Disruptive Physician Programs. To review or download a sample copy of this assessment, click here: http://andersonservices.com/wp-content/uploads/2015/12/EQ360-2.0-Feedback_Standard_Client.pdf

Free Membership in The American Association of Anger Management Providers

Anderson & Anderson, APC will give a free membership in the American Association of Anger Management Providers for everyone who attends it’s February training presented by George Anderson: When: February 11, 12, 13, 2016 Where: Anderson and Anderson, 2300 Westridge Road, Los Angeles, CA 90049.

Emotional Intelligence Coaching Is Free of Stigma

Mandating a Physician to complete an Emotional Intelligence Coaching Program is easier than getting a child to eat ice cream. Few physicians are comfortable being mandated to do anything. Therefore, Physician HR Managers, Chiefs and Credential Committees experience considerable difficulty getting physicians to attend mandated intervention for “disruptive behavior/anger management”.  Even Continuing Medical Education Classes are considered an insult to must physicians who are mandated to attend such courses. http://www.paceprogram.ucsd.edu

A more effective alternative that appeals to physicians is Emotional Intelligence Coaching for impulse control. Emotional intelligence is defined as, “a set of emotional and social skills that influence the way we perceive and express ourselves, develop and maintain social relationships, cope with challenges, and use emotional information in an effective and meaningful way. It reflects one’s overall well-being and ability to succeed in life.”–MHS.  It is the EI assessment that sells the value of EI coaching. The EQ-i-2.0 includes fifteen scales designed to increase a persons’ ability to recognize and manage his or her feelings as well as the feelings of others. EI skills are needed for all healthcare professionals. Anyone who is motivated to enhance his or her emotional intelligence can do so by practicing the skills in which he scores in the low range. http://andersonservices.com/services/disruptive-physicians/

Emotional intelligence coaching is made more in-depth by using a minimum of three independent raters who are selected by the physician and the referring person to complete a 360 EQ version of the same assessment taken by the physicians. These raters provide the client with a more objective view of his or her EI competencies. https://tap.mhs.com/EQi20EQ360.aspx

EI coaching is customized to increase the competencies in which the physician scores in the deficit range. Some of the skills that are the focus of the coaching include: self-awareness, self-control, social awareness, relationship management, empathy, assertiveness, stress tolerance, flexibility and self-regard.

Many of the physicians who complete this coaching model recommend it to others and some opt to continue on a volunteer basis once the six-month coaching is completed. Emotional intelligence is rapidly becoming the most popular intervention offered to health care workers as well as persons in leadership positions.

Unlike psychotherapy, counseling or mental health treatment, there are no stigmas associated with emotional intelligence coaching. Physicians respect learning and are highly motivated to gain new competencies that improve patient care.

George Anderson, MSW, BCD, CAMF

An Open Letter to Physician Human Resource Managers

Dear Colleague,

The team at Anderson & Anderson, APC would like to thank you for using us as one of your coaching providers during 2015. We appreciate your support and would like to inform you of a major addition to our two coaching programs: physician leadership and disruptive behavior.

Effective immediately, all future physicians who participate in either of our coaching programs will be given an opportunity to select up to three persons in his or her workplace to serve as raters during the Pre and Post E.I. assessment. “While the EQ-i 2.0^® identifies the level of a client’s emotional and social functioning based on his or her responses, the EQ 360 assessment provides a more in-depth analysis by having those who work with the client provide information as well. When observer ratings are compared with the results of an EQ-i 2.0 self-report, a more complete 360 degree profile emerges.”  https://tap.mhs.com/EQi20EQ360.aspx

In addition to this new option, we pledge to provide more written and oral feedback to the physician H.R. Managers who refer clients to or programs.  We are also providing coaching for “disruptive behavior” for medical students and residents. Finally, we are planning to increase our coaching staff with Certified Anderson & Anderson Emotional Intelligence Coaches in Atlanta and Washington State.

Please feel free to contact our office if additional information is needed.

Respectfully yours,

George Anderson, MSW, LCSW, BCD, CAMF

Diplomate, American Association of Anger Management Provider

Revisiting disruptive and inappropriate behavior: Five years after standards introduced | Joint Commission

Revisiting disruptive and inappropriate behavior: Five years after standards introduced | Joint Commission

Road Rage Is Reaching Epidemic Proportions

Road rage is a term that has become popular to describe angry, hostile reactions when driving that are directed toward other drivers. Ranging from acts of true violence to aggressive tailgating and gesturing, road rage is on the rise all over the world. Men are more likely to be perpetrators of road rage than are women.

“Aggressive driving is a traffic offense; road rage is a criminal offense.” according to the National Transportation Administration.  This week’s tragic road rage incident in New Mexico serves as a reminder of the escalation of road rage nationwide.

In response to the increase in all types of anger related offenses,

anger management programs are now being offered by mental health as well as substance abuse and social service agencies. Private practice psychotherapists are seeking certification in anger management as an additional income stream.

Anderson & Anderson, APC is the largest provider of Certification for Anger Management Providers. The Anderson & Anderson, APC curriculum is accepted in every state in the nation as well as Canada and the UK.

The anger that triggers “road rage” is not an illness and therefore, should not be “treated” with counseling, psychotherapy or psychotropic medication. According to the American Psychiatric Association, anger is a normal human emotion. Anger is a problem when it is:

·      Too intense

·      Occurs too frequently

·      Lasts too long

·      Impacts health

·      Destroys work, school or personal relationships

·      Leads to aggression or violence.

Anger is always a secondary emotion. Some of the feelings that come before anger are fatigue, frustration, stress, anxiety, depression or intoxication. Persons who are prone to angry outbursts generally score low in the following emotional intelligence scales: self-awareness, self-control, empathy, social awareness, assertiveness, flexibility and problem solving,

The most appropriate intervention for road rage and other types of problem anger is emotional intelligence coaching for impulse control. Motivated clients are able to learn how to recognize and manage the behavior that follows angry feelings such as frustration or anger. All Anger Management Facilitators in California are required to complete a 40 hour Certified Anger Management Program that includes a Pre and Post Assessment along with language specific client workbooks and ancillary training material. Providers who are not certified are not accepted as vendors for court mandated defendants.

Anger management coaching or classes are effective for persons convicted of road rage. These classes must have client workbooks, pre and post assessments and must be lead by Certified Anger Management Facilitators.

For a partial list of Certified Anger Management Facilitators by state click here: http://andersonservices.com/certified-providers/by-u-s-state/

George Anderson, MSW, LCSW, BCD, CAMF