Mandating a Physician to complete an Emotional Intelligence Coaching
Program is easier than getting a child to eat ice cream. Few physicians are
comfortable being mandated to do anything. Therefore, Physician HR Managers,
Chiefs and Credential Committees experience considerable difficulty getting
physicians to attend mandated intervention for “disruptive behavior/anger
management”. Even Continuing
Medical Education Classes are considered an insult to must physicians who are mandated
to attend such courses. http://www.paceprogram.ucsd.edu
A more effective alternative that appeals to physicians is Emotional
Intelligence Coaching for impulse control. Emotional intelligence is defined as, “a set of emotional and
social skills that influence the way we perceive and express ourselves, develop
and maintain social relationships, cope with challenges, and use emotional
information in an effective and meaningful way. It reflects one’s overall
well-being and ability to succeed in life.”–MHS. It is the EI assessment that sells the value
of EI coaching. The EQ-i-2.0 includes fifteen scales designed to increase a
persons’ ability to recognize and manage his or her feelings as well as the
feelings of others. EI skills are needed for all healthcare professionals.
Anyone who is motivated to enhance his or her emotional intelligence can do so
by practicing the skills in which he scores in the low range. http://andersonservices.com/services/disruptive-physicians/
Emotional intelligence coaching is made more in-depth by using a minimum
of three independent raters who are selected by the physician and the referring
person to complete a 360 EQ version of the same assessment taken by the
physicians. These raters provide the client with a more objective view of his
or her EI competencies. https://tap.mhs.com/EQi20EQ360.aspx
EI coaching is customized to increase the competencies in which the
physician scores in the deficit range. Some of the skills that are the focus of
the coaching include: self-awareness, self-control, social
awareness, relationship management, empathy, assertiveness, stress tolerance,
flexibility and self-regard.
Many of the physicians who complete this coaching model recommend it
to others and some opt to continue on a volunteer basis once the six-month
coaching is completed. Emotional intelligence is rapidly becoming the most
popular intervention offered to health care workers as well as persons in
leadership positions.
Unlike psychotherapy, counseling or mental health treatment, there
are no stigmas associated with emotional intelligence coaching. Physicians
respect learning and are highly motivated to gain new competencies that improve
patient care.
George Anderson, MSW, BCD, CAMF
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